Privacy Policy

At Velvet Crumbs, we are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect your information when you use our website or services.

1. Information We Collect

• Personal details (name, email, phone number, address)
• Order history and delivery preferences
• Payment information (processed securely via third-party providers)
• Browsing data via cookies (see “Cookies” below)

2. How We Use Your Information

• To fulfill and deliver your orders
• To contact you regarding your purchase or enquiry
• To improve our website and customer experience
• To send marketing communications (only with your consent)

3. Data Protection

Your data is stored securely and is only accessible to authorised team members. We never sell or rent your personal information to third parties.

4. Cookies

Our website uses cookies to enhance your experience and track anonymised usage statistics. You can disable cookies in your browser settings at any time.

5. Your Rights

You have the right to access, update, or delete your personal data at any time. To do so, please email us at [email protected].