Terms of Service

1. Overview

By using the Velvet Crumbs website and placing an order with us, you agree to the following terms and conditions. These terms apply to all users of the site and all services offered.

2. Orders & Payments

• All orders must be paid in full before dispatch.
• Custom and corporate orders may require advance notice and confirmation.
• Prices are listed in GBP and include VAT where applicable.

3. Delivery

We deliver across the UK using trusted courier partners. While we strive to meet all delivery timelines, we cannot guarantee specific time slots unless otherwise agreed.

4. Cancellations & Refunds

If you need to cancel your order, please contact us at least 48 hours in advance. Due to the perishable nature of our products, refunds may not be possible once preparation has begun.

5. Allergens

All products are made in a kitchen that handles nuts, dairy, gluten, and other common allergens. We provide ingredient details upon request but cannot guarantee products are allergen-free.

6. Intellectual Property

All content, logos, images, and recipes on this website are the property of Velvet Crumbs and may not be used without written permission.

7. Contact

For questions regarding our privacy policy or terms, please contact us at:
Email: [email protected]
Address: 27 Floral Street, Covent Garden, London WC2E 9DP